Verify Email & Password Recovery

Activate your account through the email verification link, and recover dashboard access securely whenever you forget your password.

Part 1: Verifying your merchant email

Email verification is a mandatory compliance step that ensures your business receives genuine settlement reports and security alerts. Follow these steps to activate your account:

1. Check Your Inbox — Open your email client and look for an incoming message from no-reply@hashpay.id with the subject *'Verify your Hashpay Merchant Account'*.
2. Click Verification Link — Click the secure activation button inside the email. The link contains a cryptographically signed, one-time verification token.
3. Automated Validation — Your browser will open the verification confirmation screen. The token is checked automatically without requiring manual code entry.
4. Account Activated — When the green success badge appears, your account is fully activated. Click Go to login to access your dashboard.

Troubleshooting email delivery

• Spam & Junk Folders — Email providers occasionally misclassify automated transactional emails. Check your Spam, Junk, or Promotions tabs.
• Corporate Domain Filters — If using a company domain (e.g., @yourcompany.com), ensure your corporate IT firewall does not block incoming messages from hashpay.id.
• Resend Verification — If you do not receive the email after 5 minutes, visit the login page, enter your credentials, and click Resend verification link.

Part 2: Password recovery (Forgot Password)

If you forget your merchant password or suspect account compromise, use the self-service recovery flow to regain access immediately:

1. Request Reset — On the sign-in page, click Forgot password?.
2. Enter Registered Email — Type the exact email address registered with Hashpay and click Send reset instructions.
3. Open Password Reset Email — Open the password reset email and click the unique secure link (valid for 15 minutes).
4. Set New Password — Enter your new password meeting all complexity rules (min. 8 characters, uppercase, lowercase, numbers, symbols), confirm it, and click Reset password.
5. Session Revocation — For security, resetting your password automatically revokes all active browser sessions across all devices. Log in freshly with your new credentials.